if you need to update your shipping address, contact us at hello@rootsintheclouds.com as soon as possible with your order number. we can make changes before your order ships, but once it's been fulfilled we're unable to redirect the package.

customers in the united states may see sales tax listed as a separate line item at checkout. these taxes are set by state and local governments and are determined by your shipping address. they are not set by us.

international customers are not charged sales tax, but may be subject to customs fees and import duties upon delivery.

we don't store payment information between orders. simply enter your preferred payment method at checkout each time you place an order.

first, double-check that your shipping address was entered correctly at checkout. then check your tracking number — if you don't have it, reach out and we'll resend it.

if your tracking shows no movement or your order hasn't arrived within the estimated delivery window, contact us at hello@rootsintheclouds.com with your order number and we'll look into it.

domestic orders — we can declare a package lost 30 days after the ship date.

international orders — please allow the full estimated delivery window before reaching out, as international transit and customs processing can cause delays beyond our control. we'll declare a package lost 45 days after the ship date.

if your package is declared lost, we'll work with you on next steps.